Our Standards
Individual Members Code of Conduct
The Property Institute campaigns for regulation of the residential property management sector. In the absence of state regulation, individual members of The Property Institute are bound to our code of conduct.
Not all property managers are members of The Property Institute. Our members stand apart by voluntarily committing themselves to our code and standards.
TPI Consumer Charter & Standards
TPI Consumer Charter & Standards (for Company Members) – Edition 4 Updates
Since the publication of Edition 3 in January 2025, the legislative and regulatory landscape has evolved significantly. This includes the ongoing implementation of the Building Safety Act 2022 and the updated RICS Service Charge Residential Management Code (4th Edition).
TPI Consumer Charter & Standards Edition 4 has been revised to reflect these developments, align with the new RICS Code, and incorporate member feedback to provide greater clarity and guidance.
Key updates include:
- New and Strengthened Building Safety Obligations
- Enhanced Financial Transparency
- Fire Risk Management
- Planned Preventative Maintenance
These updates are designed to improve outcomes for leaseholders and consumers. Some provisions, particularly those relating to building safety, may take some time to implement. Further guidance, practical resources, and training opportunities will be available over the coming months.
Discover full technical guidance on what has changed and what this means for your practice HERE.
If you have any questions, please contact [email protected] or call 0207 978 2607.
Diversity, Equality and Inclusion
Diversity, Equality and Inclusion are important, interdependent components of everyday life for The Property Institute. They are critical to our pursuit of achieving high standards of practice and professionalism for our employees, membership and beyond.
Our aim at The Property Institute is to foster a culture where every member, person and organisation that interacts and associates with the Institute feels valued, supported and inspired to achieve their individual and common goals.
We work within the spirit and the practice of the Equality Act 2010 by promoting a culture of respect and dignity and actively challenging unfair practices.
We believe that in creating inclusive environments where everyone, from any circumstances, can do their best work, we drive innovation and improve the lives of residents and communities we serve.
