Compliance Review - Membership Guidance

TPI Company Members undergo a triennial audit to ensure compliance with TPI Consumer Charter and Standards, supporting high service standards and strengthening public protection. Each Member is audited across one of three scopes, ensuring all areas of the business are reviewed over a 9-year cycle.

Audit findings reports highlight the key issues identified in each year’s audits, helping to clarify common uncertainties and address areas of confusion.

TPI provides guidance documents and helpful webinars to support Company Members in preparing for their Compliance Review, ensuring you understand the requirements and approach the process with confidence.