This document provides a detailed technical summary of the changes introduced in Edition 4 of The Property Institute (TPI) Consumer Charter & Standards (published April 2026). It is intended for compliance leads, senior property managers, and anyone responsible for ensuring that their firm’s policies and procedures meet TPI’s membership requirements.
- Building safety: substantial new obligations for Higher-Risk Buildings under the Building Safety Act 2022.
- Financial transparency: strengthened Annual Declaration and commission disclosure requirements.
- Fire safety: a new standalone Risk Management Part (Part 8) with tiered obligations based on building height.
- Consumer focus: updated references to the Consumer Rights Act 2015; a new definition of ‘Consumer’.
- Planned maintenance: new PPM obligations in Part 5 to support Reserve Fund transparency.
- Ground rent: explicit prohibition on collecting ground rents contrary to the Leasehold Reform (Ground Rent) Act 2022.
