This guidance note sets out good practice for the planning a managing agent should have in place for the developments they manage in the event of a crisis.
Overview
- Understanding what a major incident could look like
- Insurance regulation for claims handling
- Examining your out of hours process
- Examining your process to alert key individuals and
stakeholders
- Considering how to train and prepare key responders
- Understanding the immediate needs of residents and how to
remain in contact with them
- Understanding what the insurance may cover
- Considering what to say and what not to promise
- Preparing for an interview request from the press
- Managing ongoing communications and residents’
expectations
- Understanding the roles of Loss Adjusters and Loss Assessors
- How alternative accommodation and loss of rent will be
provided
- Managing the blame culture of affected residents
- Handling complaints regarding residents uninsured contents
- Dealing with the aftermath.
