Wellbeing & Social Matters

Working alone is not in itself against the law and it will often be safe to do so. However, the law requires Managing Agents to consider carefully, and then deal with, any health and safety risks for people working alone. Managing Agents are responsible for the health, safety and welfare at work of all their workers. They also have responsibility for the health and safety of any contractors or self-employed people doing work for them. These responsibilities cannot be transferred to any other person, including those people who work alone.

The Property Institute seeks to set and uphold high standards of staff wellbeing at Member Firms. The Wellbeing Standard is included in TPI’s Consumer Charter and Standards for adoption on a voluntary basis from 1 January 2025. The purpose of this guidance is to help Member Firms manage the wellbeing of their staff and comply with the voluntary Standards should they wish.