The Property Institute Manchester Regional 2024

A Fellow of both the Royal Institution of Chartered Surveyors and The Property Institute, Andrew started his residential PRS and leasehold management practice in 1995-2016, taking on the role of UK Residential Director at RICS 2013-2016, then his CEO role at IRPM. He oversaw IRPM's 2022 merger with ARMA, becoming CEO of The Property Institute, the new professional body formed from the merger. The Property Institute is the UK’s leading professional body for residential leasehold and multi-family property management, representing both individual professionals and businesses alike. Andrew is passionate about raising standards across the property management sectors and encouraging property professionals to be a progressive and ethical force for good.

Jaclyn has worked in the residential property sector for almost 20 years in a number of senior and director-level marketing, communications and PR roles, working with developers, property management and financial services firms, housing associations, and industry bodies, across the private and social sector and across all tenures, including leasehold, shared ownership, and build-to-rent. Jaclyn is the strategic lead of TPI’s PR and communications activities, responsible for the influence of relevant industry policy, building and maintaining strong relationships with legislators, and engaging with stakeholders across the industry to represent and maintain the highest possible reputation for TPI and the property management profession, as well as keeping TPI members briefed and informed on how policy direction and development will affect their businesses and work.

Lawrence is responsible for creating an up to date, relevant and informative training offering that is responsive to the needs of the TPI members and industry as a whole. Whether that’s ensuring the pain points of the BSA are addressed by sector experts in ever changing tailored webinars, or an ongoing wider offering of courses.

Roger is recognised as one of the UK’s leading experts in residential leasehold property law and has over 15 years’ experience. He has played a key role in the development of leasehold case law and legislation. His work includes statutory lease extensions, collective enfranchisement and right to manage claims; freehold acquisitions; ground rent portfolio sales and purchases; residential service charge disputes; applications to the First-tier Tribunal (Property Chamber) and appeals to the Upper Tribunal (Lands Chamber), including applications to determine service charge liabilities, applications to appoint a manager and applications to vary leases.

Shaun is a Chartered Safety and Health Practitioner and Chartered Building Engineer and is currently the Director of Quality Assurance & Strategy at Tetra. In addition to his role at Tetra, Shaun is a visiting academic at the Universities of Greenwich and Middlesex, and an external examiner at the Universities of Portsmouth and Malta. Shaun actively collaborates with The Property Institute (TPI) and the IOSH Construction Group, focusing on the impacts of emerging legislation on building safety. His ongoing research interests encompass ethics, leadership, education, and competence in health, safety, and fire practices within the built environment.

Shelley has spent most of her career in the block management industry. She is the Operations Director of managing agent Michael Laurie Magar Ltd. Shelley is also a Business Psychologist and a Cognitive Behavioural Coach. She delivers a variety of courses for TPI including Resilience, Leadership and Time Management. She regularly presents talks, webinars and writes articles on different aspects of Mental Health, Leadership and Wellbeing. Shelley sits on the TPI Wellbeing Working group and is an advocate for supporting wellbeing and mental health awareness at work.

Zuzana has many years of expertise in qualifications, training, and Continuous Professional Development. She excels in the end-to-end design lifecycle of regulated qualifications, fostering a culture of excellence, collaboration, and innovation. Zuzana's proactive approach drives the successful delivery of bespoke training programs and ensures compliance with regulatory standards while championing a positive learner experience.