TPI Scotland Connect 2025 - Events - The Property Institute

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The Property Institute is proud to launch TPI Scotland Connect 2025 (formerly PMAS Conference). Connect will feature a dynamic and engaging programme of expert speakers that will deliver practical knowledge and the tools to navigate the latest Factoring policies and procedures. Join us for a day of learning, inspiring and connecting.

Tickets Now Available

Membership level	Price
TPI Individual & Company Member	£155.00
Non Member	£250.00

NO VAT APPLICABLE.

A Day Of Connecting

TPI Scotland Connect 2025 aims to deliver a day of key sessions from expert speakers covering a wide range of topics. This not to be missed event will enhance your knowledge, give you practical takeaways and an insight into the future of TPI Scotland.

Joining us on the day will be a host of exhibitors eager to connect. Bringing with them a wealth of experience and valuable knowledge that they are keen to share with our members.

There will be ample time to Connect during coffee breaks, lunch and complimentary one hour drinks reception at the end of day

This is an opportunity to learn, share and build real connections with fellow professionals.

Programme

TPI Update - Andrew Bulmer, CEO

TPI Member Benefits - Malcolm Perryman, Chief Commercial Officer

TPI Policy - Jaclyn Mangaroo, Chief Communications Officer
Jacqueline Borthwick – Managing Director – PFP

Property Factors in Scotland play a vital role in managing shared spaces and services, but with that responsibility comes the challenge of homeowner debt. While factors are not directly liable for arrears, the way they handle communication, recovery, and compliance can make the difference between exposure and protection.

This session will explore practical strategies to protect your organisation, ensure transparency, and strengthen trust with homeowners while staying within the legislative requirements of the Property Factors (Scotland) Act 2011.
Dominic MacConnell – Nixon

This session will focus on the vital role surveyors play in managing reinstatement works following insured events. Gain valuable knowledge on how best to work alongside your surveyor and how they can truly help after an escape of water or devastating fire.
Shelley Jacob – Operations Director - MLM

In today’s property management landscape, the emotional wellbeing of our teams is more important than ever. This dynamic and thought-provoking session will explore TPI’s role in enhancing workplace wellbeing and how support, empathy and human connection can transform workplace culture.
Sharon Hannah - Digital Telecare Housing Project Manager - Digital Office for Scottish Local Government

With guidance and support from the Digital Telecare Programme, learn a trusted roadmap of how Housing Associations/ Property Managers can go digital,

This session will navigate you through the different steps by sharing time-saving planning processes for getting to the finish line - 'Destination Digital.'
Robyn Rae – Associate Director – Charles White Ltd

This session will focus on breaking down complaints. How to best to handle them, how and when to get support, understanding a complaint and most importantly, equipping you and your team on how best to resolve them.
David Reid – Managing Director – Life Group Ventures

What progress has Scotland made in tackling unsafe cladding? This session will provide a clear and timely update on the Scottish Government’s approach to remediating affected buildings, lessons learned so far, and what’s next on the path to ensuring safety and certainty for homeowners and the property sector.

Speakers

Andrew Bulmer FTPI FRICS

CEO - The Property Institute

Passionate about raising standards across the property management sector, Andrew has been instrumental in shaping the industry's future. A Fellow of both RICS and The Property Institute, he began his career in PRS and leasehold management before serving as UK Residential Director at RICS. As former CEO of IRPM, Andrew led the organisation through its merger with ARMA and became CEO of The Property Institute. He now focuses on ethical leadership and sector-wide impact, while continuing to elevate the role of property professionals nationwide.

David Pickles

Director - Jorro

One of the UK's leading experts in electric vehicles (EVs), David specialises in cost-effective EV charging solutions and providing pragmatic advice to homeowners, landlords, and commercial clients. Committed to maintaining impartiality, David has successfully assisted house builders, factories, NHS fleets, and private drivers in selecting the optimal charging solutions for their specific needs, ensuring they enjoy the benefits of driving an EV on clean and affordable renewable electricity. David’s aim is to simplify EV charging, while improving the quality of advice and installations.

David Reid

Managing Director – Life Group Ventures

Founder of the fastest organically grown factoring organisation in Scotland’s history and now owner of a number of facility management service companies, David is central to the property management industry. Reflecting his extensive knowledge and leadership in the sector he currently serves as a Director of The Property Institute and regularly collaborators with Scottish Government, David is a strong advocate of organisational culture, values, and brand awareness, which he believes are central to long-term success, and maintaining a clear focus on delivering the highest standards.

Dominic MacConnell

Director – Nixon

With a hands-on approach to common building challenges, Dominic delivers high-impact solutions across insurance and building repair and maintenance. He has overseen landmark developments harnessing his 25 years plus experience in Quality and Building Surveying, Project management, and CDM Compliance. Known for his collaborative style and strategic insight, Domonic is passionate about the construction industry and forging strong, long-term relationships.

Jaclyn Mangaroo

Chief Communications Officer - The Property Institute

As TPI’s strategic lead for Policy and Communications, Jaclyn is a driving force in the residential property sector, bringing over 20 years’ senior expertise in corporate communications, media relations and public affairs. Since 2019, she has led campaigns that shape policy, raise TPI’s profile and promote best practice. Jaclyn is a trusted industry voice, forging strong stakeholder relationships, speaking on net zero, building safety and leasehold reform, and turning complex regulations into clear, practical guidance that helps members protect their businesses and stay compliant.

Jacqueline Borthwick

Managing Director – PFP

Bringing a wealth of hands-on experience in credit control, finance, and executive leadership within Scotland’s property factoring industry, Jacqueline is at the forefront of her field. Originally playing a key role as Head of Finance at Life Property Management she progressed, post acquisition, onto becoming Executive Director of Client Funds at James Gibb where she strengthened her expertise in managing client finances and safeguarding client interests. Today, Jacqueline runs a consultancy business, providing specialist advice to the factoring industry and beyond, helping organisations navigate challenges, strengthen operations, and unlock new opportunities for growth and compliance.

Jennifer Reocher

Television and Radio Presenter

Returning once more as Host for the day, Jennifer is a regular TV presenter as well as a familiar face to those in the Factoring industry. Jennifer, a former Miss Scotland, can currently be seen on BBC 1 The One Show. She previously worked on BBC travel show 'Getaways', ITV's 'This Morning' Heart Radio and many STV shows such as 'Live at Five'.

Robyn Rae

Associate Director – Charles White

Passionate about people and their property, Robyn’s focus over the past 10 years has been about delivering high level customer service and management. Her current role concentrates on property factoring in the modern age, ensuring her team are equipped and trained to deal with clients’ quires and concerns efficiently, as well complaints and First Tier Tribunal handling. For Robyn high level customer service is always at the forefront of her mind.

Malcolm Perryman

Chief Commercial Officer - The Property Institute

A visionary leader for driving insight and innovation across the built environment. Malcolm brings three decades of diverse sector experience to empower and support TPI members. With deepened expertise in residential property at RICS before joining IRPM. Malcolm now focuses on strengthening TPI’s member offering. He continues to shape relevant, strategic, and forward-thinking solutions that meet the evolving needs of the residential property management profession.

Sharon Hannah

Digital Telecare Project Manager - Digital Office for Scottish Local Government

With an emphasis on housing sector engagement, Sharon’s passion lies in using technology to support independent living. With 20 years’ experience in telecoms and a further 20 managing Bield's Alarm Receiving Centre (ARC), Sharon is perfectly placed to support the migration from analogue to digital telecare - a role she has previously undertaken at East Renfrewshire Council. Sharon is firmly focused on engaging with housing associations and property managers to review service offerings, help develop digital solutions and provide the guidance needed to move things forward.

Shelley Jacobs ATPI MSc MA BA(Hons) MIoL CBP

Operations Director - Michael Laurie Magar

Driving cultural change around wellbeing and leadership in property. Shelley blends industry experience, having spent most of her career in block management, with behavioural expertise to support healthier, high-performing teams. Shelley uses her insights as a qualified Business Psychologist and Cognitive Behavioural Coach to deliver impactful training for The Property Institute (TPI). She plays a leading role in shaping best practice through TPI Wellbeing Working Group where she actively promotes awareness, inclusion and meaningful sector support.

Shelley Jacobs ATPI MSc MA BA(Hons) MIoL CBP

Friday 24th October 2025

SEC Meeting Academy, Glasgow

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