TPI Scotland Connect 2025

Passionate about raising standards across the property management sector, Andrew has been instrumental in shaping the industry's future. A Fellow of both RICS and The Property Institute, he began his career in PRS and leasehold management before serving as UK Residential Director at RICS. As former CEO of IRPM, Andrew led the organisation through its merger with ARMA and became CEO of The Property Institute. He now focuses on ethical leadership and sector-wide impact, while continuing to elevate the role of property professionals nationwide.

One of the UK's leading experts in electric vehicles (EVs), David specialises in cost-effective EV charging solutions and providing pragmatic advice to homeowners, landlords, and commercial clients. Committed to maintaining impartiality, David has successfully assisted house builders, factories, NHS fleets, and private drivers in selecting the optimal charging solutions for their specific needs, ensuring they enjoy the benefits of driving an EV on clean and affordable renewable electricity. David’s aim is to simplify EV charging, while improving the quality of advice and installations.

Founder of the fastest organically grown factoring organisation in Scotland’s history and now owner of a number of facility management service companies, David is central to the property management industry. Reflecting his extensive knowledge and leadership in the sector he currently serves as a Director of The Property Institute and regularly collaborators with Scottish Government, David is a strong advocate of organisational culture, values, and brand awareness, which he believes are central to long-term success, and maintaining a clear focus on delivering the highest standards.

With a hands-on approach to common building challenges, Dominic delivers high-impact solutions across insurance and building repair and maintenance. He has overseen landmark developments harnessing his 25 years plus experience in Quality and Building Surveying, Project management, and CDM Compliance. Known for his collaborative style and strategic insight, Domonic is passionate about the construction industry and forging strong, long-term relationships.

As TPI’s strategic lead for Policy and Communications, Jaclyn is a driving force in the residential property sector, bringing over 20 years’ senior expertise in corporate communications, media relations and public affairs. Since 2019, she has led campaigns that shape policy, raise TPI’s profile and promote best practice. Jaclyn is a trusted industry voice, forging strong stakeholder relationships, speaking on net zero, building safety and leasehold reform, and turning complex regulations into clear, practical guidance that helps members protect their businesses and stay compliant.

Bringing a wealth of hands-on experience in credit control, finance, and executive leadership within Scotland’s property factoring industry, Jacqueline is at the forefront of her field. Originally playing a key role as Head of Finance at Life Property Management she progressed, post acquisition, onto becoming Executive Director of Client Funds at James Gibb where she strengthened her expertise in managing client finances and safeguarding client interests. Today, Jacqueline runs a consultancy business, providing specialist advice to the factoring industry and beyond, helping organisations navigate challenges, strengthen operations, and unlock new opportunities for growth and compliance.

Passionate about people & their property, Robyn’s focus over the past 10 years has been about delivering high level customer service and management. Her current role concentrates on property factoring in the modern age, ensuring her team are equipped and trained to deal with clients’ quires and concerns efficiently, as well complaints and First Tier Tribunal handling. For Robyn high level customer service is always at the forefront of her mind.

A visionary leader for driving insight and innovation across the built environment. Malcolm brings three decades of diverse sector experience to empower and support TPI members. With deepened expertise in residential property at RICS before joining IRPM. Malcolm now focuses on strengthening TPI’s member offering. He continues to shape relevant, strategic, and forward-thinking solutions that meet the evolving needs of the residential property management profession.

With an emphasis on housing sector engagement, Sharon’s passion lies in using technology to support independent living. With 20 years’ experience in telecoms and a further 20 managing Bield's Alarm Receiving Centre (ARC), Sharon is perfectly placed to support the migration from analogue to digital telecare - a role she has previously undertaken at East Renfrewshire Council. Sharon is firmly focused on engaging with housing associations and property managers to review service offerings, help develop digital solutions and provide the guidance needed to move things forward.

Driving cultural change around wellbeing and leadership in property. Shelley blends industry experience, having spent most of her career in block management, with behavioural expertise to support healthier, high-performing teams. Shelley uses her insights as a qualified Business Psychologist and Cognitive Behavioural Coach to deliver impactful training for The Property Institute (TPI). She plays a leading role in shaping best practice through TPI Wellbeing Working Group where she actively promotes awareness, inclusion and meaningful sector support.