Member Directory

With over 20 years Block and Estate Management experience, we would welcome enquiries from anyone looking for a new managing agent. Due to the recent and impending changes in legislation and regulation, the complexity of managing residential leasehold property has increased the specialist knowledge required to successfully manage a leasehold development, whilst ensuring legal compliance and customers are at the heart of our service delivery. We have vast experience in financial, legal and health and safety law which is used when managing any building. We are a member of the Property Redress Scheme and with over 3,300 customers, we have been successful in managing client/leaseholder relationships and have only had one complaint referred to them in the previous 2 years. We are members of the Client Money Protect scheme and we are annually audited on all of our client accounts. Our finance, management and telephony systems are all cloud based to make the user experience a more positive and accessible service. This means in the event of any unforeseeable event (disaster recovery), or a lockdown occurs, our business is still 100% operational and our staff can access systems securely from anywhere with an internet connection. We operate a robust complaints, comments and compliments procedure, as well as an in-depth induction procedure, and many other new company procedures improving customer access and improving customer service. It is important for us that we use this feedback to learn from our customers to help in changing the way we deliver services. We promptly collect considerable amounts of service charge arrears and operate an extremely effective credit control/legal department. We represent Landlords and Management Companies in most arrears cases without the need for additional Solicitors or Barristers costs, unless the issues are complex – a potential huge saving to any client. We operate a leaseholder/customer portal so that customers can view their latest demands and statements, and report repairs online. We post regular blogs on our website to engage with our customers and other external stakeholders, and provide them with working knowledge of the industry, for example, “a guide to service charge” and “the difference between a leasehold and freehold property”. We regularly benchmark many services with other agents to ensure we are offering value for money. We operate a dedicated 24 hour/365 out of hours number, ensuring that we are contactable in the event of an emergency. We look forward to working with other members and any other contacts in the future.

Centrick Limited specialises in estate management, maintaining developments on behalf of its clients nationwide. With offices in London and across the Midlands,Centrick Limited can offer consistent quality and uniform reporting structures no matter where our clients have property assets. Working closely with its clients, Centrick Limited takes a proactive interest in each development, with a goal to enhance property values wherever possible and provide a dedicated and transparent service. Centrick Limited has earned a reputation for good service and reliability that is appreciated by freeholders, lessees and tenants alike.

Encore specialises in residential property management. We aim to deliver a professional service with integrity and a standard of service not commonly found in the industry. We provide clients the best of both worlds: being big enough to have robust systems and processes, while small enough to remain personal and local. Encore was founded by property owners who were dissatisfied with the customer service, maintenance and financial management they experienced at their own properties. Our philosophy is to care for your estate as though we live there. In short, we put ourselves in your shoes. We manage a portfolio of quality residential developments across London, the Home Counties, East Anglia and the East Midlands. We are experienced with all types of estates, from small blocks to large new-build developments, to listed buildings. Many estates feature on-site Building Managers and Caretakers. Encore's experienced and committed team consists of IRPM-qualified Estate Managers, Chartered Accountants and Chartered Surveyors, supported by specialist Facilities, Legal, Surveying & Operations teams. We make extensive use of Qube software to integrate all aspects of maintenance and financial management to manage your estate efficiently and effectively.

With over 25 years experience as property industry professionals, our passion for property drove us to set up ‘Hegarty Property Management Limited’ with a team of highly driven individuals. Strong relationships are at our core enabling successful property management, working hard to build trust between Freeholders and Directors of RMC’s, and their Leaseholders. We have insisted upon the same principles whilst building our talented team, including internal colleagues and a select team of specialist associates. All at Hegarty commit to the same goal: ’Your Property, Our Priority’. With Hegarty, you get the best of both worlds; a bespoke, transparent service and innovative attitudes, built on solid, stable foundations. We strive, not to be the biggest in the industry; it’s to be not too big to care.

Horizon Management is a property management company that specialises in block management for residential buildings nationwide. Horizon was born to have a fresh approach to managing leasehold properties across the UK – we act quickly on repairs, keep the apartment block looking great and provide clear details to leaseholders on where their service charges have been spent. As well as providing day-to-day management we also advise developers on the design of communal areas, inside & outside, to ensure that the ongoing management of everything relating to the apartment block is as efficient and cost efficient for leaseholders as well as creating a great place to live for residents for many years to come!

We aim to be your property management company of choice. We plan to achieve this by giving a great service as set out in our commitments below, as well as ensuring our work is excellent value for money. We are committed to.. - taking a proactive approach - keeping you in the picture - breaking down communication barriers

We’ve always believed that people are just as important as the properties we manage. Perhaps more so because for them it’s a valuable asset, or simply the place they call ‘home.’ With 31 years’ experience in the industry, and the right resources in place, we offer a clear, straightforward service with a high level of care and attention to your development. It’s a service that you’ll always feel is in touch and close to hand – not at arm’s length and distant. And being independent we can be more flexible to meet each site’s individual requirements. In short, an efficient, fair, and people-focused administration for the whole development. It’s how we prefer to do business, and one of the reasons we actively chose to be regulated by ARMA. To widen your choice, we simply ask that you consider us – and take a quick look at our website now.

McCarthy & Stone Management Services (MSMS) was set up in 2010 to mirror McCarthy & Stones Vision and Values through the management of its developments; aiming to provide Homeowners with a first-class management service while supporting an enjoyable and independent lifestyle. At the heart of McCarthy & Stones operation is a policy of regular consultation with its Homeowners that it believes helps build trust, reassurance and peace of mind that is so important, not only to its Homeowners but also their friends and family, and ultimately delivering a Greater Life in Later Life.

Apartment block specialists, managing all sizes of apartment blocks. Orchard Block Management Services Ltd is the freeholder to 20% of the estate, so understand the long term nature of caring for a development.

PREIM is one of the countrys leading managing agents, with 135 estates and over 9,000 properties across England and Wales. PREIM was created by people who passionately believe that property, estates and community assets can be managed better, in a way that helps bring communities together. PREIM utilises the latest estate management technology, to ensure everybody involved in managing property, estates and community assets has the information they require when they need it. Our technology is fundamental to helping keep everybody fully informed, all of the time

Pinnacle Property Management Limited are specialist Block Managers formed in 2002. We act for a number of National House-builders and Resident Management Companies. We provide specialist property management advice to over 6000 properties across the South of England and the West Midlands. We are Corporate Members of the Association of Residential Managing Agents (ARMA) and are certified to ISO9001 and ISO14001 Standards. Each year, we provide our professional bodies with evidence of sufficient Professional Indemnity Insurance and copies of Independent Auditors Reports of our Client Accounts. A privately owned property management company currently employing over 35 people to deliver its services. Our fresh, practical and hands on approach to property management has proved to be very successful at building long term relationships with both property developers and Residents. We understand the importance of providing an efficient and reliable service especially in an industry where this frequently does not occur. Our current residents and developers have seen great improvement since introducing Pinnacle Property Management to their developments. We are able to look after all aspects of management efficiently, and ensure all residential and commercial property issues are run in a professional manner.

At POD we make property management smarter. We manage over 5,000 leasehold units (as well as more in the 'build to rent' sector) for freeholders, developers, Resident Management Companies and RTM's. Our collaborative approach to management has won us many fans and this, alongside our tech enabled, data driven approach, help us deliver a level of service others promise but rarely deliver. We put the customer at the forefront of everything we do and constantly seek feedback, so we can improve on the service we deliver. Underpinning all of this is our approach to building safety, and our diligent and meticulous approach has helped us achieve a 4* rating through the British Safety Council, meaning residents feel safe in their homes.