Member Directory

With over 20 years Block and Estate Management experience, we would welcome enquiries from anyone looking for a new managing agent. Due to the recent and impending changes in legislation and regulation, the complexity of managing residential leasehold property has increased the specialist knowledge required to successfully manage a leasehold development, whilst ensuring legal compliance and customers are at the heart of our service delivery. We have vast experience in financial, legal and health and safety law which is used when managing any building. We are a member of the Property Redress Scheme and with over 3,300 customers, we have been successful in managing client/leaseholder relationships and have only had one complaint referred to them in the previous 2 years. We are members of the Client Money Protect scheme and we are annually audited on all of our client accounts. Our finance, management and telephony systems are all cloud based to make the user experience a more positive and accessible service. This means in the event of any unforeseeable event (disaster recovery), or a lockdown occurs, our business is still 100% operational and our staff can access systems securely from anywhere with an internet connection. We operate a robust complaints, comments and compliments procedure, as well as an in-depth induction procedure, and many other new company procedures improving customer access and improving customer service. It is important for us that we use this feedback to learn from our customers to help in changing the way we deliver services. We promptly collect considerable amounts of service charge arrears and operate an extremely effective credit control/legal department. We represent Landlords and Management Companies in most arrears cases without the need for additional Solicitors or Barristers costs, unless the issues are complex – a potential huge saving to any client. We operate a leaseholder/customer portal so that customers can view their latest demands and statements, and report repairs online. We post regular blogs on our website to engage with our customers and other external stakeholders, and provide them with working knowledge of the industry, for example, “a guide to service charge” and “the difference between a leasehold and freehold property”. We regularly benchmark many services with other agents to ensure we are offering value for money. We operate a dedicated 24 hour/365 out of hours number, ensuring that we are contactable in the event of an emergency. We look forward to working with other members and any other contacts in the future.

Centrick Limited specialises in estate management, maintaining developments on behalf of its clients nationwide. With offices in London and across the Midlands,Centrick Limited can offer consistent quality and uniform reporting structures no matter where our clients have property assets. Working closely with its clients, Centrick Limited takes a proactive interest in each development, with a goal to enhance property values wherever possible and provide a dedicated and transparent service. Centrick Limited has earned a reputation for good service and reliability that is appreciated by freeholders, lessees and tenants alike.

Encore specialises in residential property management. We aim to deliver a professional service with integrity and a standard of service not commonly found in the industry. We provide clients the best of both worlds: being big enough to have robust systems and processes, while small enough to remain personal and local. Encore was founded by property owners who were dissatisfied with the customer service, maintenance and financial management they experienced at their own properties. Our philosophy is to care for your estate as though we live there. In short, we put ourselves in your shoes. We manage a portfolio of quality residential developments across London, the Home Counties, East Anglia and the East Midlands. We are experienced with all types of estates, from small blocks to large new-build developments, to listed buildings. Many estates feature on-site Building Managers and Caretakers. Encore's experienced and committed team consists of IRPM-qualified Estate Managers, Chartered Accountants and Chartered Surveyors, supported by specialist Facilities, Legal, Surveying & Operations teams. We make extensive use of Qube software to integrate all aspects of maintenance and financial management to manage your estate efficiently and effectively.

Horizon Management is a property management company that specialises in block management for residential buildings nationwide. Horizon was born to have a fresh approach to managing leasehold properties across the UK – we act quickly on repairs, keep the apartment block looking great and provide clear details to leaseholders on where their service charges have been spent. As well as providing day-to-day management we also advise developers on the design of communal areas, inside & outside, to ensure that the ongoing management of everything relating to the apartment block is as efficient and cost efficient for leaseholders as well as creating a great place to live for residents for many years to come!

IPM are professional Managing Agents specialising in providing a quality and dedicated service in residential block, commercial and estate management covering predominantly Yorkshire & East Midlands as well as The North West and London

Kingston Property Services has been established for over 20 years. We specialise in leasehold block management as well as residential estate management throughout the North East of England. The success of Kingston Property Services is built on our ability to provide a bespoke service tailored to meet the individual needs of each development and this is provided by a dedicated team. KPS not only prides itself on providing quality services which offer value for money, but also in being open and transparent in all of our dealings with clients. Acting in accordance with the lease requirements and the management agreement, our Property Management Team uses a professional approach to ensure that each building is managed cost effectively and to a high standard. An individual Property Manager is appointed for each development and the KPS Support Team ensures there is always someone available to speak to for all routine enquiries.

McCarthy & Stone Management Services (MSMS) was set up in 2010 to mirror McCarthy & Stones Vision and Values through the management of its developments; aiming to provide Homeowners with a first-class management service while supporting an enjoyable and independent lifestyle. At the heart of McCarthy & Stones operation is a policy of regular consultation with its Homeowners that it believes helps build trust, reassurance and peace of mind that is so important, not only to its Homeowners but also their friends and family, and ultimately delivering a Greater Life in Later Life.

With offices in London and Cheshire, Premier Estates specialises in the provision of award winning estate management services to over 18,000 homes situated throughout England and Wales. Premier Estates reputation for the delivery of a quality service is due to our guiding objectives of ensuring that the homes we manage are well maintained, safe, happy places to live that are owned by happy leaseholders. We know we achieve these objectives because our customers tell us that we do. In a recent customer satisfaction survey, over 96% of Residents Management Company directors rated our service as excellent. Premier Estates has been recognised at the Property Management Awards more than any other company in the industry, having won their Customer Service award, Property Management Company of the Year and employing the winner of the Young Property Manager of the Year. Working with residents, freeholders and developers; Premier Estates will not disappoint.

We are an owner managed firm operating in the North of England. Our company ethos is to provide a friendly, professional management service which represents good value for money. This philosophy has resulted in our company enjoying a superb client retention record and an upturn in new business in the form of recommendations in recent years. We would be delighted to discuss our services with residents, developers and freeholders looking for a hands on service

Rendall & Rittner manages a large and growing residential property portfolio. From traditional mansion blocks to substantial mixed-use developments, we currently look after more than 60,000 individual units. We're committed to a personal approach to residential property management, focusing on high-quality customer service and exemplary professional practice. Our membership of ARMA and RICS, together with FSA registration, demonstrate our full compliance with the RICS Service Charge Management Code. We also observe the terms of the Landlord and Tenant Act, the Commonhold and Leasehold Reform Act and all legislation relevant to the workplace and residential/mixed use buildings.

The Residential Management Group is one of the UK's leading Property Management specialists providing bespoke services to private and public sector clients.

We offer the full spectrum of property management services across the UK, concentrating on sites located around the North West, Merseyside, The Midlands and Yorkshire. Our highly qualified and experienced property management team is best positioned to respond intelligently to your needs, giving us the flexibility to provide truly tailored solutions for our clients. Whether it is developers seeking dedicated residential block management, leaseholders considering management of their own block, or property agents looking to dispose of management contracts, Scanlans Property Management provide one of the best services across the Country.

Specialist Residential Leasehold Property Management and Block Management It is our practice to create the right Property Management and Block Management policy for each individual set of Property Management needs, rather than shoehorn clients into standard terms and conditions. Town & City Management Limited is an independent Property Management and Block Management company specialising in Residential Leasehold Management throughout the North of England. We have a uniquely detailed and up to the minute knowledge of our chosen markets. Each client receives personal attention, so you can be assured of the highest standards of service and access to the best advice and information tailored to their individual requirements. With excellent contacts and relationships throughout our industry, we can also recommend the best professionals in related fields. Most importantly, our specialisation gives us the strength to obtain the best results for our clients. The key to our success is understanding our client requirements and sharing a common interest of creating value by improving efficiencies and minimizing costs through proactive asset management.

Trinity is a privately owned property management company operating across England and Wales. We provide high quality, cost effective property management services for residential and mixed use developments and currently have in excess of 40,000 homes committed to management. We pride ourselves on being able to deliver straight forward property management solutions for developments of any size and complexity. Our clients include many of the national and regional house builders, Landlords of apartment blocks and Resident Management Companies.

With over 14 years of property management experience, Urang knows what works and what doesnt. With more than 3000 properties mostly in central London, looking after the needs of individual leaseholders is the heart of our business. Our success has been achieved through cementing strong ties with leaseholders offering a personalised service. Leaseholders and freeholders also benefit from direct access to our own team of maintenance operatives and tradesmen. Managing our leaseholder property is the most important aspect of our business. Working closely with both freeholders and leaseholders, we take time to understand your requirements. We manage your home by delivering service through: Dedicated property manager with senior manager support Personalised approach Company secretarial facilities Specialists in delivering Right to Manage solutions with no upfront cost Strong contractors list A full property service including sales, lettings & acquisitions