Member Directory

With over 20 years Block and Estate Management experience, we would welcome enquiries from anyone looking for a new managing agent. Due to the recent and impending changes in legislation and regulation, the complexity of managing residential leasehold property has increased the specialist knowledge required to successfully manage a leasehold development, whilst ensuring legal compliance and customers are at the heart of our service delivery. We have vast experience in financial, legal and health and safety law which is used when managing any building. We are a member of the Property Redress Scheme and with over 3,300 customers, we have been successful in managing client/leaseholder relationships and have only had one complaint referred to them in the previous 2 years. We are members of the Client Money Protect scheme and we are annually audited on all of our client accounts. Our finance, management and telephony systems are all cloud based to make the user experience a more positive and accessible service. This means in the event of any unforeseeable event (disaster recovery), or a lockdown occurs, our business is still 100% operational and our staff can access systems securely from anywhere with an internet connection. We operate a robust complaints, comments and compliments procedure, as well as an in-depth induction procedure, and many other new company procedures improving customer access and improving customer service. It is important for us that we use this feedback to learn from our customers to help in changing the way we deliver services. We promptly collect considerable amounts of service charge arrears and operate an extremely effective credit control/legal department. We represent Landlords and Management Companies in most arrears cases without the need for additional Solicitors or Barristers costs, unless the issues are complex – a potential huge saving to any client. We operate a leaseholder/customer portal so that customers can view their latest demands and statements, and report repairs online. We post regular blogs on our website to engage with our customers and other external stakeholders, and provide them with working knowledge of the industry, for example, “a guide to service charge” and “the difference between a leasehold and freehold property”. We regularly benchmark many services with other agents to ensure we are offering value for money. We operate a dedicated 24 hour/365 out of hours number, ensuring that we are contactable in the event of an emergency. We look forward to working with other members and any other contacts in the future.

With a growing portfolio of apartment blocks, we take pride in our commitment to exceptional service and would be happy to extend our expertise to manage your property. Whether you're a freeholder or part of a residents management company, our team possesses the necessary experience to handle your asset with utmost professionalism. We understand the unique needs of block management and are dedicated to ensuring the seamless operation of your investment. What sets us apart is our unwavering commitment to integrity, fairness, and transparency. Our promise is simple: to provide you with a professional service marked by skill, care, and diligence. Your trust is our priority, and we strive to uphold our reputation by consistently exceeding expectations.

Casserly Property Management is an award winning Property Management Company. We provide a full range of residential block and estate management services to clients including Residents Management Companies, Developers and Freeholders. Highly commended at the ARMA Q Awards in 2015 and shortlisted for Residential Managing Agent of the Year in 2018 we provide an exceptional service. Full transparency, high standards of professionalism, excellent value service charge and a highly personalised service provides peace of mind to delighted residents and clients.

Centrick Limited specialises in estate management, maintaining developments on behalf of its clients nationwide. With offices in London and across the Midlands,Centrick Limited can offer consistent quality and uniform reporting structures no matter where our clients have property assets. Working closely with its clients, Centrick Limited takes a proactive interest in each development, with a goal to enhance property values wherever possible and provide a dedicated and transparent service. Centrick Limited has earned a reputation for good service and reliability that is appreciated by freeholders, lessees and tenants alike.

Commerson: a fresh approach to property management At Commerson we are passionate about retirement property management. Our team of skilled professionals ensures that we deliver a consistently excellent service. At the same time we understand what our residents need and value. Whether you are looking for a retirement property; are an existing resident at one of our developments; or a landlord seeking a professional management company to work with you, we will give you the information you need. In case you were wondering, our name was inspired by a type of dolphin; so you will find us friendly, communicative and fast to respond.

Encore specialises in residential property management. We aim to deliver a professional service with integrity and a standard of service not commonly found in the industry. We provide clients the best of both worlds: being big enough to have robust systems and processes, while small enough to remain personal and local. Encore was founded by property owners who were dissatisfied with the customer service, maintenance and financial management they experienced at their own properties. Our philosophy is to care for your estate as though we live there. In short, we put ourselves in your shoes. We manage a portfolio of quality residential developments across London, the Home Counties, East Anglia and the East Midlands. We are experienced with all types of estates, from small blocks to large new-build developments, to listed buildings. Many estates feature on-site Building Managers and Caretakers. Encore's experienced and committed team consists of IRPM-qualified Estate Managers, Chartered Accountants and Chartered Surveyors, supported by specialist Facilities, Legal, Surveying & Operations teams. We make extensive use of Qube software to integrate all aspects of maintenance and financial management to manage your estate efficiently and effectively.

Fifield Glyn is a firm of Chartered Surveyors, Residential Block Management Specialists, Commercial Property Consultants and Real Estate Valuers.

As managing agents with over 35 years experience of service charge management, we ensure that all properties under our care run smoothly and efficiently. Based on the Fylde coast in Lancashire we currently manage over 5,000 properties throughout the North West. Our staff qualifications include AssocRICS; IRPM; MAAT; BA(Hons)Law and BA(Hons)ACIS, which allows our clients to relax safe in the knowledge that a long established team of professionals are always on hand 24 hours a day to provide help and guidance.

Horizon Management is a property management company that specialises in block management for residential buildings nationwide. Horizon was born to have a fresh approach to managing leasehold properties across the UK – we act quickly on repairs, keep the apartment block looking great and provide clear details to leaseholders on where their service charges have been spent. As well as providing day-to-day management we also advise developers on the design of communal areas, inside & outside, to ensure that the ongoing management of everything relating to the apartment block is as efficient and cost efficient for leaseholders as well as creating a great place to live for residents for many years to come!

IPM are professional Managing Agents specialising in providing a quality and dedicated service in residential block, commercial and estate management covering predominantly Yorkshire & East Midlands as well as The North West and London

Concentrating on residential development schemes, substantial mixed-use developments and urban regeneration schemes, Livingcity Asset Management Ltd has created a niche in providing advice on the cohesive strategies for residential property management. The management service offered by Livingcity is bespoke and is structured to satisfy the unique demands of each property. We strive to build business relationships with our clients based on clear communication, unequivocal advice and the establishment of a defined brief.

McCarthy & Stone Management Services (MSMS) was set up in 2010 to mirror McCarthy & Stones Vision and Values through the management of its developments; aiming to provide Homeowners with a first-class management service while supporting an enjoyable and independent lifestyle. At the heart of McCarthy & Stones operation is a policy of regular consultation with its Homeowners that it believes helps build trust, reassurance and peace of mind that is so important, not only to its Homeowners but also their friends and family, and ultimately delivering a Greater Life in Later Life.

Manchester Residential Management (MRM) is an independent and privately owned block management specialist. The Company was established in 2005 to provide services for developments in Manchester City Centre and has since grown to include properties in Greater Manchester, Cheshire and the North West. We work with a wide portfolio of developments from residential buildings with several apartments to large mixed-use developments and multi-block developments with over 450 apartments.