Member Directory

With over 20 years Block and Estate Management experience, we would welcome enquiries from anyone looking for a new managing agent. Due to the recent and impending changes in legislation and regulation, the complexity of managing residential leasehold property has increased the specialist knowledge required to successfully manage a leasehold development, whilst ensuring legal compliance and customers are at the heart of our service delivery. We have vast experience in financial, legal and health and safety law which is used when managing any building. We are a member of the Property Redress Scheme and with over 3,300 customers, we have been successful in managing client/leaseholder relationships and have only had one complaint referred to them in the previous 2 years. We are members of the Client Money Protect scheme and we are annually audited on all of our client accounts. Our finance, management and telephony systems are all cloud based to make the user experience a more positive and accessible service. This means in the event of any unforeseeable event (disaster recovery), or a lockdown occurs, our business is still 100% operational and our staff can access systems securely from anywhere with an internet connection. We operate a robust complaints, comments and compliments procedure, as well as an in-depth induction procedure, and many other new company procedures improving customer access and improving customer service. It is important for us that we use this feedback to learn from our customers to help in changing the way we deliver services. We promptly collect considerable amounts of service charge arrears and operate an extremely effective credit control/legal department. We represent Landlords and Management Companies in most arrears cases without the need for additional Solicitors or Barristers costs, unless the issues are complex – a potential huge saving to any client. We operate a leaseholder/customer portal so that customers can view their latest demands and statements, and report repairs online. We post regular blogs on our website to engage with our customers and other external stakeholders, and provide them with working knowledge of the industry, for example, “a guide to service charge” and “the difference between a leasehold and freehold property”. We regularly benchmark many services with other agents to ensure we are offering value for money. We operate a dedicated 24 hour/365 out of hours number, ensuring that we are contactable in the event of an emergency. We look forward to working with other members and any other contacts in the future.

Centrick Limited specialises in estate management, maintaining developments on behalf of its clients nationwide. With offices in London and across the Midlands,Centrick Limited can offer consistent quality and uniform reporting structures no matter where our clients have property assets. Working closely with its clients, Centrick Limited takes a proactive interest in each development, with a goal to enhance property values wherever possible and provide a dedicated and transparent service. Centrick Limited has earned a reputation for good service and reliability that is appreciated by freeholders, lessees and tenants alike.

Cottons specialise in the management of blocks of flats and apartments and act for a variety of freeholders, management companies and residents associations in this respect. Block Management means more than just collecting service charge. We offer a comprehensive management service that is tailor made to our clients requirements, and provides a fully integrated computerised accounting system. Our services also include regular property inspections, arranging and overseeing property maintenance, along with supervision of the lease to ensure that lessees comply fully with their obligations

At Encore, we believe well-managed places don’t just happen — they’re built through experience, teamwork, and attention to the little things. We’re a residential managing agent with a forward-thinking approach, working from offices in London, Cambridge (HQ), Berkshire, Bristol, Nottingham, and Manchester — so we’re always close by. We look after a range of places — from high-rise blocks to listed buildings and complex estates — usually with over 40 apartments or 100 houses. Our service is tailored, practical and people-focused. We have the systems and in-house expertise you’d expect from a professional operator, but we keep things personal. Our industry-leading technology platform is fully integrated, giving everyone access to the same accurate information. Managers have what they need at their fingertips, and clients can manage their property through our custom-built app, Places. We look after our team just as carefully — with clear processes, strong support, and ongoing training. That’s why many of the best people in the industry choose to work with us, and stay with us. With smaller portfolios than most, our property managers have the time to do the job properly. Whether we’re onboarding a new site, supporting directors, or helping a resident understand their service charge, we do it with care, clarity, and a commitment to getting it right. We’re proud to have been named Managing Agent of the Year and to have won the Outstanding Customer Service Award at the ACE Awards.

Exclusive Property Management Limited provide a personal proactive approach to residential property management borne from over 20 years experience. EPM was setup to change the way developments were managed, with key foucs on visibility, total customer confidence and unrivalled customer care. EPM is a family based business operation small enough to provide a passionate service and large enough to deploy a wide range of skill sets to provide the highest service.

We are a leading property management company with over 50 years' experience and we are committed to ensuring your property is handled with care and respect. With a varied portfolio of developments and over 18 offices positioned conveniently around the UK, you are never far away from a local and professional HML property manager.

We are a small and believe friendly Company operating primarily in the NE of England but also with a number of properties in Essex and Southampton .Formed in 1993 we now have over 20 years experience and mangage blocks primarily with 4-40 residents though we do have a number of larger blocks and 3 retirement blocks so that our experience is varied.

As managing agents with over 35 years experience of service charge management, we ensure that all properties under our care run smoothly and efficiently. Based on the Fylde coast in Lancashire we currently manage over 5,000 properties throughout the North West. Our staff qualifications include AssocRICS; IRPM; MAAT; BA(Hons)Law and BA(Hons)ACIS, which allows our clients to relax safe in the knowledge that a long established team of professionals are always on hand 24 hours a day to provide help and guidance.

Horizon Management is a property management company that specialises in block management for residential buildings nationwide. Horizon was born to have a fresh approach to managing leasehold properties across the UK – we act quickly on repairs, keep the apartment block looking great and provide clear details to leaseholders on where their service charges have been spent. As well as providing day-to-day management we also advise developers on the design of communal areas, inside & outside, to ensure that the ongoing management of everything relating to the apartment block is as efficient and cost efficient for leaseholders as well as creating a great place to live for residents for many years to come!

We aim to be your property management company of choice. We plan to achieve this by giving a great service as set out in our commitments below, as well as ensuring our work is excellent value for money. We are committed to.. - taking a proactive approach - keeping you in the picture - breaking down communication barriers