This award recognises managing agents who demonstrate exceptional service delivery, operational excellence, and client-focused management practices within the residential property sector. The award celebrates firms that combine strong core values with innovative solutions to current industry challenges, while maintaining transparent communication with both clients and tenants.
Judges will be looking for evidence of continuous professional development, efficient service delivery, and a genuine commitment to enhancing the resident experience through proactive management approaches.
Who Should Enter
Open to TPI Scotland Company members managing up to 5,000 units who have demonstrated operational excellence, innovation, and leadership.
Nomination Criteria
TPI Scotland Company members can self-nominate or be nominated by an external company or client.
Judging Criteria
1.Strategic Vision and Operational Excellence (25%) – up to 250 words
Demonstrate how your firm's core values, and strategic vision translates into outstanding service delivery. Evidence can include:
- Clear articulation of core values that underpin business operations
- Operational processes that deliver excellence and demonstrate accurate, efficient, and cost-effective service delivery
- Comprehensive staff training and professional development programmes
- Strategic vision alignment with client service objective.
2.Client-Focused Service and Resident Experience (35%) – up to 350 words
Showcase how your firm prioritises client requirements and enhances the resident experience. This should include:
- Solutions consistently tailored to meet specific client needs
- Clear examples of positive impact on resident experience (e.g. transparent budgeting, clear reporting and effective conflict resolution)
- Team knowledge of current industry regulations, technology, and best practices
- Evidence of client satisfaction and retention.
3: Industry Leadership and Challenge Resolution (20%) – up to 200 words
Provide specific examples of how your firm has tackled current industry challenges and demonstrated leadership. Evidence should show:
- Innovative solutions to regulatory compliance, rising costs, or technology adoption challenges
- Proactive approaches to addressing sector-wide issues
- Contribution to advancing industry standards and practices.
4: Communication Excellence and Transparency (20%) – up to 200 words
Demonstrate your firm's commitment to clear, proactive communication with all stakeholders. This includes:
- Clear, timely, and proactive communication strategies for resident engagement
- Transparency in service charge reporting and account reconciliations
- Efficient enquiry management with evidence of response times and resolution success rates.
Submission Requirements
- Entries will be assessed across the four key areas of each category’s judging criteria
- Attach at least one supporting document that illustrate excellence in the category
- Include a headshot and/or company logo (for individuals or companies as applicable)
- Provide a 100-word summary (for individuals or companies as applicable).
Submission Tip
- Provide clear, specific examples that demonstrate impact and results
- Include measurable outcomes wherever possible (metrics, client feedback, project results)
- Where applicable, ensure nominations are approved by a senior team lead, director or client before submission
- Keep the submission concise, focused, and structured according to the judging criteria
- Allow time to gather and verify supporting materials before submission.
Deadline
All entries must be submitted by 18:00 on the 15th January 2026. Late submissions will not be accepted.
Enter now