This award celebrates organisations that consistently deliver exceptional customer service and demonstrate an unwavering commitment to meeting the needs of clients. These companies go beyond standard expectations, ensuring every customer interaction is handled with professionalism, care, responsiveness, and attention to detail. Their approach not only enhances customer satisfaction but also strengthens long-term relationships and reinforces the company’s reputation for excellence.
Successful entrants will be those who have created meaningful, measurable improvements in customer experience, developed strong customer-focused practices, and embedded service excellence into the core of their culture and operations.
This category recognises companies that strive for continuous improvement and set the benchmark for outstanding service within the profession.
Who Should Enter
This award is open to TPI Scotland Company Members who demonstrate exceptional standards of customer service, responsiveness, communication, and client satisfaction. Entrants should show clear evidence of delivering consistently high-quality service that meets or exceeds client expectations.
Nomination Criteria
Open to TPI Scotland Company Members and may self-nominate or be nominated by an external company or client.
Judging Criteria
1. Excellence and Consistency of Service (40%) - up to 400 words
Judges will look for:
- Evidence of consistently high service delivery across all customer touchpoints
- Clear processes or practices that ensure accuracy, professionalism, and reliability
- Examples that demonstrate commitment to maintaining high standards over time
- Measurable improvements or innovations in service provision.
2. Responsiveness and Problem-Solving (25%) - up to 250 words
Judges will look for:
- Demonstrated ability to respond quickly and effectively to customer needs
- Examples of resolving challenges, issues, or complex situations with skill and care
- Evidence of proactive thinking, adaptability, and effective communication during problem-solving.
3. Customer Satisfaction and Outcomes (25%) - up to 250 words
Judges will look for:
- Documented customer satisfaction metrics, testimonials, or feedback
- Evidence of strong customer relationships built on trust and positive results
- Clear outcomes that show the company’s service has made a meaningful difference.
4. Culture and Commitment to Service Excellence (10%) – up to 100 words
Judges will look for:
- Evidence that customer service excellence is embedded within organisational culture
- Training, values, or initiatives that support and develop service-focused teams
- Demonstrated commitment to continuous improvement and service-driven behaviour across the organisation.
Submission Requirements
- Entries will be assessed across the four key areas of each category’s judging criteria
- Attach at least one supporting document that illustrate excellence in the category
- Include a headshot and/or company logo (for individuals or companies as applicable)
- Provide a 100-word summary (for individuals or companies as applicable).
Submission Tip
- Provide clear, specific examples that demonstrate impact and results.
- Include measurable outcomes wherever possible (metrics, client feedback, project results)
- Where applicable, ensure nominations are approved by a senior team lead, director or client before submission
- Keep the submission concise, focused, and structured according to the judging criteria
- Allow time to gather and verify supporting materials before submission.
Deadline
All entries must be submitted by 18:00 on the 15th January 2026. Late submissions will not be accepted.
Enter now