This award recognises individuals who consistently deliver exceptional customer service and play a vital role in creating positive, professional, and memorable experiences for clients. These individuals go above and beyond in their day-to-day roles, demonstrating outstanding communication, empathy, responsiveness, and problem-solving skills. Their dedication not only enhances customer satisfaction but also strengthens their organisation’s reputation for excellence.
Successful candidates will be those who show a genuine commitment to helping others, handle challenges with confidence and care, and make meaningful contributions that improve the overall customer experience.
This category highlights individuals whose actions, attitude, and professionalism set a benchmark for service excellence and reflect the highest standards within the profession.
Who Should Enter
This is an individual award for either a TPI Scotland Individual member or employee of a TPI Scotland Company member who demonstrate excellence in delivering customer service in any area of their role.
Nomination Criteria
Nominations must be submitted by a colleague or client and approved by a director or senior team lead.
Judging Criteria
1.Excellence and Consistency of Service (40%) - up to 400 words
Judges will look for:
- Evidence of consistently high-quality customer service across a range of situations
- Professionalism, accuracy, and reliability in delivering support or guidance
- Examples of maintaining high standards even during busy or challenging periods
- Demonstrated commitment to creating positive customer experiences.
2. Responsiveness and Problem-Solving (25%) - up to 250 words
Judges will look for:
- Ability to respond promptly and effectively to customer needs or queries
- Examples of resolving issues with initiative, clarity, and confidence
- Evidence of adaptability, proactive thinking, and calm decision-making under pressure.
3. Customer Satisfaction and Outcomes (25%) - up to 250 words
Judges will look for:
- Strong customer feedback, testimonials, or satisfaction indicators
- Examples of positive results directly linked to the nominee’s actions
- Evidence that the nominee’s service has made a meaningful and lasting difference.
4. Commitment to Service Excellence (10%) - up to 100 words
Judges will look for:
- Demonstrated dedication to continuous improvement in customer service
- Examples of self-development, learning, or adopting best practices
- Behaviours that reinforce a customer-first mindset within the team or organisation.
Submission Requirements
- Entries will be assessed across the four key areas of each category’s judging criteria
- Attach at least one supporting document that illustrate excellence in the category
- Include a headshot and/or company logo (for individuals or companies as applicable)
- Provide a 100-word summary (for individuals or companies as applicable).
Submission Tip
- Provide clear, specific examples that demonstrate impact and results.
- Include measurable outcomes wherever possible (metrics, client feedback, project results)
- Where applicable, ensure nominations are approved by a senior team lead, director or client before submission
- Keep the submission concise, focused, and structured according to the judging criteria
- Allow time to gather and verify supporting materials before submission.
Deadline
All entries must be submitted by 18:00 on the 15th January 2026. Late submissions will not be accepted.
Enter now