This focused online forum addresses the practical and legal aspects of arrears management in residential leasehold properties. The course delivers actionable guidance on how to balance effective recovery strategies with resident sensitivity. Participants will gain tools to assess arrears risk, refine internal processes, and handle disputes and payment plans responsibly. Delivered by experienced professionals, the session will incorporate case studies, interactive discussions, and Q&A opportunities.
Presenters
Benjamin Hume Ba(Hons) MARLA MTPI AssocRICS CertCIH
Zainab Khatoon
What You'll Learn
This course will cover effective debt recovery and the parts of that process you need to understand, including:
- Lease is king – starting with the lease as that is the starting point for demands
- Statute that regulates demands – service charges/ground rent
- Dates – dates for demands – s20 Notices
- Budgets v End of year accounts – balancing charges
- Reminders
- Client Entitlement
- Client reporting
- Legal referral process
- What happens at court
- Other points to consider – reputation/FTT/mitigating factors /client reporting
- Scenario work throughs around subjects such as
- De-escalation of Financial Disputes
- The Human Factor
- Leasehold Reform Implications To Current Processes
Who Should Attend?
- Property managers and team leaders managing leasehold arrears
- Credit control and finance staff responsible for arrears recovery
- Senior managers setting arrears policies within their organisations
Level / Qualification Mapping
General Level:
Intermediate / Refresher
TPI Qualification Mapping:
The learning outcomes in this course would be helpful for those taking their Level 3 Qualification, especially in reference to Module 4 "Covenants/Section 20/Forfeiture/FTT" and Module 6 "Reserve Funds"
Fees
| Membership level | Price |
|---|---|
| Members | £100.00 |
| Non Members | £175.00 |