The Importance Of Cash Flow To Effective Property Management – AKA: Cash Flow Is King

Online
TC121
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This focused, three-hour online course is designed to help property managers understand the critical role that cash flow plays in delivering effective property management services. While credit control, arrears, and budgeting are often discussed individually, this session will connect the dots to show how each contributes to the wider cash flow picture—and why mastering it is essential to your clients’ financial health and satisfaction.

Presenters

Zainab Khatoon

Business Development Manager & Solicitor at Realty Law Ltd
Zainab has worked in the residential sector for over 11 years, starting out as an Account Manager when she first came to work in the property sector. She now heads Business Development at Realty Law. As a qualified solicitor of 7 years, she works closely with the firms’ operations team and plays a significant role in building and strengthening client relationships with a commercially focused pragmatic approach.
Zainab Khatoon

Benjamin Hume Ba(Hons) MARLA MTPI AssocRICS CertCIH

Managing Director & Property Management Surveyor - Evolve Block Management
Benjamin has worked in the residential leasehold sector for over a decade. Benjamin has founded and run his own growing property management agency Evolve Block & Estate Management for over 8 years in London & the South West, having been an innovator in the industry with the use of the latest cutting-edge technology and systems, customer engagement policies and emphasis on a RTM/RMC business model. He also hosts and co-organises the Leasehold Management Professional conferences, is a voluntary unpaid consultant for the FPRA, writes regularly for industry publications and supports the TPI in many local and national training requirements.
Benjamin Hume Ba(Hons) MARLA MTPI AssocRICS CertCIH

What You'll Learn

A lack of attention to cash flow can result in missed contractor payments, unpaid insurance premiums, strained client relationships, and ultimately the loss of management contracts. This course provides the insight property managers need to prevent these issues and support better financial outcomes across their portfolios.

As such participants will gain a practical understanding of:

 

  • What cash flow means in the context of property management
  • How to recognise good vs. poor cash flow at a site
  • The relationship between accurate budgeting and healthy cash flow
  • Credit control, arrears, deficits, and their impact on annual accounts
  • The importance of timely, transparent financial reporting
  • Key components of service charge accounts and how to interpret them
  • How to plan for cash flow across a 12-month cycle
  • The distinct roles of property managers vs. accounts teams—and how they work together to manage cash flow effectively

Who Should Attend?

This course is ideal for:

 

  • Property managers responsible for budgets, payments, and financial decisions
  • Team members involved in client communication around financial matters
  • Anyone seeking to strengthen their financial awareness and reduce cash flow-related risks on the sites they manage

Delivery Format

Online: One half-day session (3 hours)

Level / Qualification Mapping

General Level:

 

Intermediate / Refresher

TPI Qualification Mapping:


 
The learning outcomes in this course would be helpful for those taking their Level 3 Qualification, especially in reference to Module 4 "Covenants/Section 20/Forfeiture/FTT" and Module 6 "Reserve Funds"

Fees

Membership levelPrice
Members £60.00
Non Members £100.00

Training Course

Open to all

Fees

TPI Members
£60
Non-Members
£100

Interested in attending?

Unfortunately this course isn't scheduled to run at the moment, but please register your interest and we will email you as soon as new dates are arranged.

Register Interest