This three-hour online course offers practical guidance, based on real-world experience and specialist insurance insight, to help property managers plan for the unexpected. Drawing on lessons from major incidents—including those examined in the Grenfell Inquiry—this session will equip delegates with the tools and confidence needed to lead during a crisis and support residents effectively.
Presenter
Paul Robertson
Managing Director - Midway
Paul is known for putting the interests of flat owners first and his passion for excellence is demonstrated in his book on insurance principles for leasehold flats. Paul is a regular speaker on the conference circuit and provider of quality training throughout the sector
What You'll Learn
Participants will gain a practical understanding of:
- What constitutes a major incident at a managed property
- Assessing and improving out-of-hours response procedures
- Effective escalation processes: who to alert and when
- Preparing and training key responders within your organisation
- Meeting the immediate needs of residents and maintaining communication
- Understanding the role and scope of insurance coverage
- What to say—and what not to promise—during a crisis
- Responding to media enquiries and public scrutiny
- Managing communication with residents and stakeholders throughout the incident
- The roles of Loss Adjusters and Loss Assessors
- How alternative accommodation and loss of rent are handled
- Navigating resident frustration, blame, and complaints
- Handling disputes over uninsured contents
- Managing the longer-term aftermath of a crisis
Who Should Attend?
This course is ideal for:
- Experienced residential property managers
- Senior staff and team leaders responsible for emergency response planning
- Those expected to coordinate or lead the response to a major incident at a client’s site
Delivery Format
Online: One half-day session (3 hours)
Level / Qualification Mapping
General Level:
Intermediate / Refresher
TPI Qualification Mapping:
The learning outcomes in this course would be helpful for those taking their Level 4 Qualification, especially in reference to Unit 1.2 "Disaster Recovery"
Fees
| Membership level | Price |
|---|---|
| Members | £60.00 |
| Non Members | £100.00 |