While all firms will have resilience planning in place for a disaster at their own premises managing agents need to have similar planning in place for a disaster at one of their client’s premises. The Grenfell Enquiry part 2 identified how the lack of adequate planning can affect residents. This three hour online course will provide hard won industry advice and practical training to deal with the conflicting demands of dealing with a major incident. Based on the trainer’s extensive knowledge of the insurance sector for blocks of flats this course will help you understand what to expect and offer practical steps you can take to prepare for the unexpected.
Course Contents
What the course covers:
- Understanding what a major incident could look like
- Examining your out of hours process
- Examining your process to alert key individuals and stakeholders
- Considering how to train and prepare key responders
- Understanding the immediate needs of residents and how to remain in contact with them
- Understanding what the insurance may cover
- Considering what to say and what not to promise
- Preparing for an interview request from the press
- Managing ongoing communications and residents’ expectations
- Understanding the roles of Loss Adjusters and Loss Assessors
- How alternative accommodation and loss of rent will be provided
- Managing the blame culture of affected residents
- Handling complaints regarding residents uninsured contents
- Dealing with the aftermath
Intended For
Audience – who should attend
This course is for experienced residential property managers and management who are likely to lead the response to major incident at a client’s premises.
Fees
| Membership level | Price |
|---|---|
| Members | £60.00 |
| Non Members | £100.00 |