This in-person, full-day course explores the critical skills needed to build, maintain, and enhance professional relationships in residential property management. Through real-world examples, group discussion, and practical exercises, delegates will gain a deeper understanding of communication styles, consumer behaviour, and leadership techniques—empowering them to reduce conflict, manage expectations, and improve client satisfaction.
Presenters
Zainab Khatoon
Benjamin Hume Ba(Hons) MARLA MTPI AssocRICS CertCIH
What You'll Learn
Participants will gain insight into:
- What “relationship management” means in the property management context
- Identifying and working effectively with a wide range of stakeholders
- Examples of positive and negative relationship dynamics
- Techniques for clear, effective communication
- An introduction to consumer psychology and behaviour
- Leadership and control techniques in day-to-day interactions
- Building confidence in public speaking and difficult conversations
- Practical tools and top tips for long-term relationship success
Who Should Attend?
This course is ideal for:
- Front-line property managers and team members
- Staff who regularly interact with residents, directors, and contractors
- Anyone seeking to strengthen their communication and stakeholder management skills
Delivery Format
This course is only run as In-person session: Full-day session (6 hours)
Level / Qualification Mapping
General Level:
Intermediate / Refresher
TPI Qualification Mapping:
The learning outcomes in this course would be helpful for those taking their Level 4 Qualification, especially in reference to Units 2.1 "Building a team" and 2.9 "Chairing Meetings and dealing with hostile audiences"
Fees
| Membership level | Price |
|---|---|
| Members | £195.00 |
| Non Members | £270.00 |