This course is designed to equip managing agents and property professionals with the knowledge and tools necessary to support Accountable Persons (APs) and Principal Accountable Persons (PAPs) in fulfilling their obligations to engage residents effectively. As part of the new building safety regime, a well-constructed Resident Engagement Strategy is a mandatory component of the Building Assessment Certificate application, directly impacting a building’s continued occupancy status.
Presenter
David Hills FRICS FIIRSM MIFireE MSFPE RSP
Senior Director - Ark Workplace Risk
As a leading specialist in health, safety and compliance with decades of experience in building control and risk management, David is at the forefront of legislative changes and their impact affecting the sector.
He is a recognised compliance expert, known and respected in the property sector. David sits on a number of boards and delivers training for key industry bodies including The Property Institute and the British Property Federation. His expertise continues to influence best practice across the sector.
What You'll Learn
- Introduction to the Building Safety Act 2022 and its implications
- Accountability vs. responsibility: key distinctions for managing agents
- What is resident engagement and why it matters
- Defining what is reasonable and proportionate in engagement practices
- How to capture and understand residents’ demographics, needs, and preferences
- Information requirements for developing a Resident Engagement Strategy
- Common pitfalls: avoiding the “Resident Engagement Entropy Trap”
- The five dysfunctions of ineffective resident engagement
- Practical approaches to simplify and improve resident engagement
- What a well-prepared Resident Engagement Strategy should include
- Required competencies for supporting effective engagement
- The role of managing agents in supporting APs and PAPs
Who Should Attend?
Managing agents and professionals involved in responding to, managing, or overseeing building safety in high-rise residential properties within scope of the Building Safety Act 2022.
Delivery Format
One half-day session (3 hours)
Level / Qualification Mapping
General Level:
Intermediate / Refresher
TPI Qualification Mapping:
Not Applicable
Fees
| Membership level | Price |
|---|---|
| Members | £60.00 |
| Non Members | £100.00 |