Book your place today

2 dates, next available: 
Book now
Two property managers sitting on a window ledge

The introduction of the Building Safety Act 2022 introduces new responsibilities and accountabilities on owners of high-rise residential properties, with property managers at the heart of helping to deliver and support the new regime on behalf of their clients. This new regime aims to engender a change in culture within residential property ownership and management with greater transparency and engagement at the heart of this new regime. Understanding who is accountable and what is needed is essential for owners and managers alike in order to stay ahead of the game and understand what it is going to take to ensure compliance. The aim of this course is to help you, your team and your clients understand who has accountability for the development of a Resident Engagement Strategy but also understand the importance of capturing and understanding the demographics, needs and preferences of the residents, what a strategy must include and what support can be offered to AP/PAPs and how best to manage resident engagement in the long term.

Book your place today

Course Contents

What the course covers:

  • Introduction to The Building Safety Act 2022
  • Understanding the difference between accountability and responsibility
  • What is resident engagement
  • Define what is reasonable and proportionate
  • How you can understanding your residents demographics, needs and preferences
  • What information is needed to develop a Resident Engagement Strategy
  • Falling into the Resident Engagement Entropy Trap
  • The 5 dysfunctions of resident engagement practice
  • How can resident engagement be made easy
  • The Resident Engagement Strategy – what does it look like
  • Competence
  • Supporting Accountability and Principal Accountable Persons

Intended For

Audience – who should attend

The course is suitable for anyone who has a role in managing leasehold properties.


Membership levelPrice
Members £60.00
Non Members £100.00