Defect Management

Managing defects in residential and mixed-use buildings requires clear processes, effective coordination, and confident stakeholder communication.  For property professionals, the challenged is often not diagnosing the technical defect itself, but ensuring that issues are identified, recorded, escalated, tracked, and resolved through a robust management framework. This session will explore the lifecycle of defect management, form initial reporting and triage through to developer engagement, contractor coordination, resident communication, record-keeping, and lessons learned.

•         The role of defect management within residential and mixed-use property management

•         The difference between technical defect diagnosis and the operational defect management

•         How to implement effective processes for defect reporting, logging, triage and tracking

•         The roles and responsibilities of key stakeholders including managing agents, developers, contractors and residents

•         Best practise for communication and stakeholder management during the defect resolution process

•         The importance of documentation, evidence gathering and maintaining clear audit trails

•         How to coordinate remedial works and monitor progress through to completion

•         Common challenges in defect management and practical approaches to reducing risk, complaints and disputes

• This course is ideal for:

  •         Experienced residential property managers

  •         Block and estate managers

  •         Mixed-use property professionals

  •         Mobilisation and operational teams

  •         Team leaders and managers overseeing defect resolution

  •         Those looking to strengthen operational processes around building defects

Online: One half day session (3 hours)

General Level:

Intermediate / Advanced / Refresher

TPI Qualification Mapping:
 

Mapping to be confirmed