Heat Networks, Net Zero, Regulation and Management of Communal Heating in Apartment Blocks

Through a mix of guidance and scenario-based learning, this course will explore real-world risks, operational challenges, and decision-making. You’ll gain a clear understanding of the fundamentals – from metering and billing to maintenance and optimisation – alongside key schemes such as HNES.

By the end, you’ll be equipped with practical next steps and the confidence to identify what actions are needed now, ensuring your networks are compliant, efficient, and delivering for residents.

• What a heat network is and how it works in practice
• The key changes under Ofgem regulation and what they mean for you
  Roles, responsibilities and what compliance looks like day-to-day
• The fundamentals of running a successful network: metering, billing and maintenance
• How to assess performance and identify opportunities for optimisation
• How heat tariffs are structured and what fair, transparent pricing looks like
• The importance of data, monitoring and evidence of compliance
• Key schemes including HNES and upcoming technical standards (HNTAS)
• Common risks and real-world scenarios, and how to respond to them
• Practical steps you can take now to prepare and support your clients

This course is for you if you manage sites with an Energy Centre or CHP, or if you recover gas costs via the service charge – it means you're classed as the Heat Supplier and must ensure compliance.

Online only: One 3-hour session

Course Level:

Intermediate / Advanced / Refresher

TPI Qualification Mapping:

The learning outcomes in this course would be helpful for those taking their Level 4 Qualification, especially in reference to Unit 1.1 "Main types of communal systems"