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Getting a financial handover right sets a block or estate up for a smooth, successful transition and helps build strong working relationships between all parties involved. This webinar will outline what best practice looks like, what TPI expects to see from a compliance perspective, and the best way to communicate effectively with other parties including what to request and how to request it. After the session delegates should feel more comfortable and confident in preparing for passing on sites, as well as receiving documentation on new instructions

Presenter

Glenys Diebelius

Compliance Manager - The Property Institute
Having played a key role in transforming compliance processes and supporting professionalisation across the sector, Glenys brings insight and impact to everything she does. With over 30 years’ experience spanning residential and commercial property, she’s worked in both large and small firms, including as Associate Director at Jones Lang LaSalle, and later moved into regulation with RICS. Since 2022, Glenys has driven the development of compliance standards to support property managers at TPI.
Glenys Diebelius

Training Course Contents

Participants will gain a solid grounding in:

•        The outgoing agent's statutory duty under s.42 LTA 1987 to transfer trust funds without unreasonable delay, and why withholding funds is not permitted

•        The wider legal framework governing handovers, including LTA 1985 (ss.18–30), CLRA 2002, the RICS Code (4th edition) and FSMA 2000/RAO 2001

•        What a complete financial handover actually involves: funds, records and unfinished obligations, and why all three must move together

•        How to apply a full financial and records handover checklist covering funds, accounts, arrears, insurance and contracts

•        Common failure points that create gaps in service charge accounting, insurance cover or debt recovery

•        How to plan and sequence a handover timeline, from notice to completed reconciliation, for both outgoing and incoming agents

•        The four building blocks of fund reconciliation: the service charge account, the reserve fund, debtors and creditors

•        How to bridge cash and accrual balances using the reconciliation identity, and why a bank balance alone is not a reconciliation

•        How to reconcile a reserve fund and correctly disclose committed-but-unpaid works

•        Common red flags that signal a fund reconciliation is incomplete or incorrect

•        How to communicate a handover to leaseholders clearly and at the right time

•        The particular considerations that apply to Right to Manage (RTM) handovers

Intended For

This course is ideal for:

•        Property managers responsible for managing or receiving a change of managing agent

•        Client accounts and compliance staff who prepare or review handover packs and fund reconciliations

•        Anyone wanting a clear, practical understanding of the legal duties and financial mechanics of a block management handover

Course Level:

Intermediate 

This course is part of TPI Training Collection 3: Financial Control. View the collection to enrol in all relevant courses at a reduced rate.

Fees

Membership levelPrice
Members £35.00
Non Members £60.00