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This is a concise guide from RICS on best practices for Property Managers. It emphasises the key roles of managing commercial properties on behalf of landlords, including rent collection, service charge administration, and building management. The guide also highlights the importance of effective communication, legal compliance, and risk management in areas such as health and safety and tenant relations. Special sections address mixed-use developments, portfolio management, and offshore ownership.

An Act to grant flat tenants rights regarding landlord's reversion, manager appointment, and lease variation. It also addresses service charges, housing associations, and related matters.

View the 'Electrical Safety First Guidance on Electrical Safety in Common Parts' document.

Guidance* on accounting and reporting in relation to service charge accounts for residential properties on which variable service charges are paid in accordance with a lease or tenancy agreement.

An Act to grant collective enfranchisement and lease renewal rights to flat tenants, audit residential property management, and amend various housing-related laws. Click 'open' for more info.

For some time now TPI applicants and members have been facing increasing challenges when trying to open compliant bank accounts. It is hoped that the information contained within this guidance will help explain why we are in this situation, efforts made by TPI to find a solution and provide you with information to enable you to discuss this with your banking relationship manager.

Access Property Redress' guide on A Model Internal Complaints Process.

Leaseholder Protections Consultation – Your TPI Briefing and Workshop

The more complex the development, the greater the chance of a complex structure of leases. Anyone managing a property should understand fully how each component in the structure interrelates with the others; otherwise their own duties will not be clear. A newly appointed manager should make understanding the lease structure at a development a priority.