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TPI members must deal with any handover in a professional, competent and efficient manner with agreed timescales whether they are the outgoing or incoming managing agent. All agreed documents and uncommitted funds must be passed on at the agreed date of handover.

This guidance note outlines the pros and cons of employing estate staff and explains the effects of TUPE regulations and pension auto-enrolment. It provides general guidance only, and managing agents are advised to seek detailed professional advice; separate TPI guidance covers VAT on service charge recoverable staff costs.

This Guidance Note looks at the usual issues that arise for managing agents on new developments.

TPI does not set or advise on fee levels for its members but promotes ethical practices when agreeing and charging management fees. This guidance note covers best practices for management fees, relevant laws and case law, and the use of time- or activity-based costing to help set and review fees.